Brand Shop Representative (Baghlan)

Job Description

About Afghan Wireless Communication Company:

Afghan Wireless stands as the leading GSM provider in Afghanistan, having pioneered the country’s mobile communications industry since its inception in 2002. The company has played a pivotal role in transforming the nation’s communications market, offering cutting-edge services such as High-Definition (HD) Voice Communications, Internet, Data, and Mobile Payments Services. With a workforce of over 6,000 individuals, Afghan Wireless has contributed significantly to the creation of 100,000 jobs across Afghanistan. As a result of its unwavering commitment to innovation and excellence, Afghan Wireless has remained at the forefront of the telecommunications industry in Afghanistan.

Detail:

Minimum Education: Bachelor’s Degree

Post Date: Jul 24, 2023

Closing Date: Aug 05, 2023

Reference: AWCC/HR/23/VA/136

Number of Vacancies:1

Salary Range: As per company salary scale

Probation Period: 3 month

Location: Baghlan

Contract Duration: 1 year

Job Summary

The Brand Shop Representative will be responsible for the following tasks:

• Assist with client services as needed.
• Providing help and advice to customers using the organization’s products and services.
• Keeping accurate records of discussions or correspondence with customers.
• Providing help and advice to customers using the organization’s products and services.
• Identifying customer problems and promoting sales.
• Liaising with the customer within the given SLA.
• Duties & Responsibilities
• Updating the customer after successful service and getting their feedback if any.
• Meeting both SIM & recharge targets on a monthly basis.
• Handling customer complaints.
• Assisting with client services as needed.
• Processing customer complaints/issues, requests, etc. within the given SLA.
• Escalating the customer complaint, and problem/issue request within the given SLA.
• Submitting daily sales reports to the supervisor.
• Working with a team and creating a pleasant work environment.
• Keeping accurate records of discussions or correspondence with customers.
• Ensuring to follow the ATRA rules and regulations while selling the Sims in the open market.
• Submitting the SAF on time to SAF management and updating the record of SAF submission.
• Offering/informing the customer about new promotions and services.
• Providing overall service, sales, marketing, and customer care.

Job Requirements

• Bachelor’s degree in business administration, marketing, or a related field.
• Multi-language skills (good communication in English written and speaking).
• Good knowledge and computer skills (especially in Excel and Ms. Word along with presentation skills).
• At least 2 years of work experience in the same field or similar fields.
• Business Communication skills.
• Ability to work under pressure.

Submission Guideline

Interested candidates should fill out and submit the APPLICATION FORM with complete and correct information. To have access to the APPLICATION FORM, please copy and paste the link into your Web Browser.

https://forms.gle/K7yGYtVVMsLdgdm78